As Shimadzu celebrates 150 years of innovation, this page brings together the voices of our customers who have been part of our journey. Discover their stories, experiences, and insights that reflect the trust and collaboration which have shaped our legacy and continue to inspire our future.
Hear how industry leaders trust Shimadzu to advance science and innovation.
Philadelphia Pharma - Tunisia
"Shimadzu is not merely a supplier; they are an indispensable partner fueling our pursuit of quality and innovation."
KMAR BEN HMIDA
Quality Control Manager, Philadelphia Pharma, Tunisia
Introducing Shimadzu into our lab marked a transformative milestone.Embracing cutting-edge equipment — especially innovative software — was no small feat. Initially, our analysts faced the challenge of stepping out of their comfort zone, hesitant to leave behind familiar tools.
However, the excitement of mastering the Shimadzu LC-2050C HPLC system, IRSpirit FTIR, and LabSolutions CS for seamless, compliant data analysis quickly won over the team — all thanks to the unwavering, day-to-day support from the Shimadzu experts, particularly Quark Africa in close collaboration with Shimadzu Middle East & Africa.
Today, our analysts don’t just use the system — they champion it, marveling at its intuitive design, unmatched reliability, and the remarkable consistency of results it delivers.
Shimadzu has earned far more than our trust; it has earned our admiration.
What truly sets Shimadzu apart is their extraordinary commitment. Always ready, incredibly responsive, and passionately dedicated to our success, they consistently seek feedback and relentlessly push the boundaries of improvement — a testament to their professionalism and drive for excellence.
Shimadzu is not merely a supplier; they are an indispensable partner fueling our pursuit of quality and innovation.
At Philadelphia Pharma, we rely on Shimadzu instruments every day for rigorous quality control of pharmaceutical products. Based in Tunisia, we are proud to manufacture medicines that are safe, effective, and affordable — made possible through partnerships like this one.
Seashore Panel Factory - Qatar
"In our experience, Shimadzu machines are incredibly accurate and dependable, which reflects the high standards of Japanese manufacturing."
Jaseem Palakkal
QHSE Manager, Seashore Panel Factory, Qatar
Our company, Sea Shore Panel Factory, is dedicated to providing the best cladding and polyurethane insulated panels in Qatar. Our laboratory is equipped with a Shimadzu Universal Testing Machine, which is vital to our quality control process. In our experience, Shimadzu machines are incredibly accurate and dependable, which reflects the high standards of Japanese manufacturing. Our confidence in the brand has also been strengthened by the excellent support that Mr. Mohammed from Shimadzu Middle East & Africa has provided us so far. Shimadzu's overall technical support is very commendable. Thank you!
ALISON Pharmaceutical Company - Palestine
"The systems are reliable, user-friendly, and consistently deliver accurate, reproducible results"
Mujahed A. Nasser
Quality Director, ALISON Pharmaceutical Company, Palestine
At ALISON Pharmaceutical Company, we focus on pharmaceutical quality assurance and regulatory compliance. Our work centers on ensuring products meet international GMP standards through rigorous testing, documentation, and process validation. Our research supports continuous improvement in drug safety, efficacy, and manufacturing efficiency.
For the past four years, we’ve relied exclusively on Shimadzu instruments - HPLC, GC, AAS, and UV - in our QC lab for pharmaceutical analysis. The systems are reliable, user-friendly, and consistently deliver accurate, reproducible results.
Shimadzu Middle East & Africa’s technical support has been prompt and knowledgeable, helping us maintain smooth operations with minimal downtime.
We look forward to continued innovation from Shimadzu, especially in areas like AI, automation, and real-time analytics, along with stronger application support and localized training to meet evolving regulatory and scientific needs.
Hiba Pharma - UAE
"Over the years, I have consistently seen great support from Shimadzu, and Shimadzu equipment have been my success companion in my quality control laboratories."
Dr. Wesam Adnan Hassan
Head of Quality Control, Hiba Pharma, UAE
My work covers a wide range of operations in the pharmaceutical industry, from analytical testing to overseeing quality assurance processes, ensuring products meet both local and international standards.
Since 2011, I’ve relied on advanced instrumentation including HPLC, GC, TOC, UV, FTIR, and ICP for the analysis of pharmaceutical products and raw materials.
Over the years, I have consistently seen great support from Shimadzu, and Shimadzu equipment have been my success companion in my quality control laboratories.
As we move into AI technologies, my expectations for Shimadzu’s future innovations and support are focused on how these advancements can further enhance precision, efficiency, and data-driven decision-making in pharmaceutical quality control.